FAQ

First, please double-check your SPAM or folders like “promotions” – our emails sometimes land there.

Still can’t find it? Please email us so we can resend it manually for you.

First, please double-check your SPAM or folders like “promotions” – our emails sometimes land there.

Still can’t find it? Please email us so we can reset it manually for you.

A vast library of tutorials on exotic pole, pole fitness, floorwork, frame up, twerk and stretching. You can choose between individual lessons or try one of our programs.

We add new videos every month.

Having a pole at home would be an ideal scenario but yes, of course.

There are various dance tutorials & stretching routines in our courses where you don’t need a pole. There is also a handy filter that helps you find tutorials where a pole is not needed!

A lot of pole dancing studios are offering ‘open studio’ / ‘pole hire’ / ‘pole practice’ sessions where you can practice on your own. Check with your local pole dancing studio if you can practice between regular classes.

Also, watching tutorials at home before your practice session in the studio will help you understand the theory and progressions for particular tricks/moves and will benefit you.

Of course, there are various dance tutorials: floorwork, strip, chair, frame up, theory & stretching routines in our courses where you don’t need a pole. There is also a handy filter that helps you find tutorials where a pole is not needed!

Unless your main goal is to learn pole dancing – then you will need access to a pole at some point 🙂

Of course. You don’t need shoes to start pole dancing, you can train barefoot, However, if you want to buy a pair of pole dancing shoes, please make sure they are safe to use! What to consider when buying your first pair of pole dancing shoes HERE

Our free members can access assorted demo tutorials from different instructors. These are being updated from time to time.
Also within the free account, you can scroll through what is included in the paid membership.

Sure! We have tutorials that will get you started. No previous experience is required.

However, even though our course is designed for complete beginners, we highly encourage everyone to start in a traditional studio with an instructor spotting you. This is the best way to ensure proper technique and safety during pole dancing training.

Our courses are great to supplement your regular pole dancing training, especially if you want to work on your transitions and learn new exotic tricks and routines and your studio doesn’t offer such classes.

Yes, of course. Simply purchase the new membership and monthly payments will stop automatically.

Please make sure you are logged in and using the same details.

If you experience any problems, just email us.

Simply log in, go to settings and click “subscription plan”. There you will find the option to cancel your subscription.

Go to settings, then subscription plan, and click on “edit my payment method”. You will be redirected to update our card details.

Important information:
For any subscriptions starting before 25.11.2021 (Paypal users)
– if you wish to keep Paypal as your payment method with us, you will need to update the payment details within your Paypal account, i.e. updating your card within your Paypal wallet.
– if you wish to change your payment method with us i.e. don’t want to use Paypal anymore and prefer simple card payment, please send us an email.

Yes, of course. All you need is internet connection. 

You need to have access to the internet to watch video tutorials. Our videos are not available offline/for download.

All tutorials are available for members with monthly, quarterly or annual subscriptions.

1. First, please double-check your internet connection. Changing video resolution to 720p/480p should help if you have a slower internet connection.

2. Clear cache/cookies. You can also try a different browser. Refresh the page and try again.
3. If you are still experiencing difficulties / there is an error please email us at info@exoticacademy.com. We aim to deal with any technical problems immediately however please allow us  24h to respond.

Please double-check your internet connection. Refresh the page and try again.

You can change video resolution to 720p/480p for faster loading.

Clearing your browser cache/cookies could also help.

If you are still experiencing difficulties / there is an error please email us at info@exoticacademy.com. We aim to deal with any technical problems immediately however please allow us  24h to respond.